Client-First Service Approach

A. Three-Tier After-Sales Service System

· Distributor-Level Support: Train engineers within distributor networks to handle routine maintenance.

· Advanced Technical Assistance: Deploy clinical application engineers to assist customers with complex issues.

· R&D-Backed Solutions: Utilize market feedback to optimize technology and provide customized solutions.

B. Rapid Response Mechanism

· Distributor engineers remain on standby to resolve customer issues promptly.

· Manufacturer engineers offer 24/7 technical support for both dealers and end-users.

C. Localized Services

· Upon achieving significant business growth, the manufacturer will establish local sales, marketing, and engineering teams to enhance service delivery.