The core value of the company is "Client First", which serves as the guiding principle for all operations. This philosophy is supported by three key pillars：

1. Research & Development (R&D)

1) Continuous innovation to meet the evolving needs of the market.

2) Focus on optimizing technology, improving product quality, and responding to customer feedback.

3) Ensuring that products remain competitive and relevant in the industry.

2. User Service – Three-Tier Support System

To ensure that products are effectively utilized by customers, the company has implemented a structured support system：

1) First Tier: Training engineers for distributors to handle routine maintenance, reducing downtime and ensuring product longevity.

2) Second Tier: Deploying clinical application engineers to assist customers with complex problems, enhancing the overall user experience.

3) Third Tier: Providing direct R&D support to respond to market feedback, refine technology, and deliver customized solutions tailored to customer needs.

3. Business Development – Building Market Trust

1) Establishing a mutual trust mechanism with distributors to develop the market collaboratively.

2) Viewing contract signing as just the beginning of a long-term partnership, focusing on continuous value creation for customers.

3) Believing that customer success leads to company success, ensuring that all business efforts align with client needs.

Self-Motivation as the Driving Force

1) Encouraging every department (R&D, production, quality control, marketing, and customer service) to take initiative in improving their work.

2) Implementing a self-motivated mechanism that drives teams to proactively enhance products, services, and internal processes.

3) Fostering a company-wide culture of excellence, ensuring better products and services for clients.

By aligning all efforts towards customer success, the company ensures sustainable growth and long-term business success.